1. Overview & Billing Principles
At TKS HOSTIFY, we are committed to providing transparent billing and high customer satisfaction. The platform securely stores, processes and delivers user content through a managed cloud infrastructure designed for reliability, performance and scalability.
While all default storage tiers and API plans are offered 100% free of charge (₹0 / month), any custom enterprise plan subscriptions or premium bandwidth upgrades are governed by the terms outlined in this policy.
2. 14-Day Money-Back Guarantee & Eligibility
Users who purchase a paid subscription tier or custom bandwidth extension are entitled to a full 100% refund within 14 calendar days of the initial purchase date, subject to eligibility criteria:
| Service Category | Refund Status | Processing Window |
|---|---|---|
| Initial Subscription Purchase | Eligible (First 14 Days) | 5 to 10 Business Days |
| Subscription Renewals | Conditional (Within 48 Hours) | 5 to 7 Business Days |
| Custom Engineering / Setup Fees | Non-refundable | N/A |
| Accounts Terminated for Violations | Non-refundable | N/A |
3. Exceptions & Policy Restrictions
Non-Refundable Scenarios
- • Accounts suspended or terminated due to Acceptable Use Policy violations (malware, copyright abuse).
- • Refund requests submitted beyond the 14-day window from initial payment.
- • Exceeded bandwidth usage exceeding 80% of allocated quota prior to cancellation request.
4. Frequently Asked Questions (FAQs)
Q: How do I request a refund?
A: Submit a refund request ticket via email to business.mdhamza@gmail.com along with your transaction ID and account email.
Q: How long does refund processing take?
A: Approved refunds are processed back to the original payment method within 5 to 10 business days.
5. Legal Notices & Contact Channels
Revision History
| Version | Date | Summary of Changes |
|---|---|---|
| v2.1 | August 02, 2026 | Clarified 14-day guarantee terms, processing timelines, and exception rules. |
Billing Department Email: business.mdhamza@gmail.com
WhatsApp Support Channel: +919619575484
© 2026 TKS HOSTIFY. All Rights Reserved.